Frequently asked questions

What are your delivery charges?


What are your delivery charges?

UK
FREE for standard shipping
£7.50 for Royal Mail special delivery guaranteed by 1pm.

Europe
£5.00 (international standard post)

Rest of World
£8.00 (international standard post)




How long will it take for my order to be delivered?


All orders placed by 2pm are dispatched same day Monday – Friday.

Please be aware that delivery times can be much longer than usual at present due to disruption caused by Covid-19.


UK

Standard orders are sent by Royal Mail first class and are usually delivered within 1-3 days of dispatch.

Europe
Usually 3 to 5 days from day of dispatch.

Worldwide
usually 5 to 7 days from day of dispatch.




Can my order be gift wrapped?


If you would like your order/s to be gift wrapped please select this option on the

individual product listing. There is a charge of £2.50 for this service. Please note, if you have ordered a set of a product, they will come wrapped up together, not individually.




Can I include a gift message?


If you would like to include a gift message with your order please select this option on the individual product listing. There is a charge of £1.50 for this service. Please note, we only include one gift note per item, so if you have ordered a set, they will come packed together with one gift tag.




Can my order be sent directly to the recipient?


Yes, we can send your order directly to the recipient. When you come to check-out, just select, ‘Send directly to recipient’ and you will be able to insert the recipient’s delivery address. All orders sent directly to recipient will come with a standard gift note, instead of invoice i.e. they won’t include price details.